Support
Contact Us
Have a question or need help? We're here for you.
We typically respond within 24 hours.
Frequently Asked Questions
How do I log a meal?
Tap the + button on the home screen, then take a photo of your food. Our AI will identify the ingredients and calculate nutrients automatically.
How accurate is the nutrient tracking?
We use USDA nutrition data and AI-powered food recognition. While no system is perfect, we continuously improve accuracy based on user feedback.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your device's subscription settings to cancel or modify your plan.
Can I export my data?
Yes! Go to Profile > Export Data to download your food logs and nutrition history.
How do I delete my account?
Open your Profile (tap the profile icon in the top-right of the home screen), scroll to Account Actions, and tap Delete Account. This will permanently remove all your data. You can also email us at stackcheck@alchemy-digital.io to request account deletion. See our account deletion page for full details.
Troubleshooting
App is running slowly
Try closing and reopening the app. If issues persist, check that you have the latest version installed from the App Store or Google Play.
Food not recognized correctly
Try taking a clearer photo with better lighting. You can also manually edit the detected items or search for foods directly.